Welcome to DIGINET MART! At DIGINET MART, we strive to provide you with a seamless shopping experience for our digital and virtual products. As our products are digital in nature, we understand that questions around refunds and returns are important to our customers. Please review our policy below to understand how refunds and returns are handled.
1. Digital and Virtual Products
DIGINET MART offers a variety of digital and virtual products, including software, eBooks, online courses, digital downloads, subscriptions, and more. All of these products are intangible goods that are delivered electronically and are therefore subject to the terms outlined below.
2. No Refund Policy for Digital Products
Due to the nature of digital products, all sales are final. Once the digital product has been delivered to the customer (whether through instant download, email delivery, or access to an online service), we do not offer refunds or exchanges. This is because we cannot retrieve or undo the access to the products once they have been delivered.
3. Exceptions to the No Refund Policy
In some exceptional cases, we may offer a refund or exchange under the following conditions:
Defective or Incorrect Product: If the product you purchased is defective or not what you ordered, please contact us within 7 days of purchase with a detailed description of the issue. We will assess the situation and provide a solution, which may include a refund or a replacement, at our discretion.
Product Failure or Technical Issues: If you experience a technical issue that renders the product unusable, please contact our customer support team within 7 days of purchase. We will do our best to assist you with troubleshooting and resolving the issue. If the issue cannot be resolved, a refund may be provided at our discretion.
4. Subscription Services
For any subscriptions (e.g., monthly or annual membership), we provide the following:
Trial Period: If you purchased a subscription that offers a free trial, and you decide to cancel before the trial ends, no charges will be applied.
Subscription Renewal: If you are dissatisfied with your subscription, you may cancel it at any time before the next billing cycle to avoid further charges. No refunds will be issued for already-paid subscriptions.
5. How to Request a Refund or Return
If you believe that your purchase qualifies for a refund or exchange, please follow these steps:
Contact Customer Support: Reach out to our customer support team at support@diginetmart.in with your order number and a description of the issue. Please include screenshots or any other relevant details to help us assess the situation.
Review and Response: Our team will review your request and get back to you within 2 business days to confirm whether a refund, exchange, or other solution will be provided.
Resolution: If your case qualifies for a refund or exchange, we will process it as quickly as possible. Refunds will typically be credited back to the original payment method within 7-10 business days, depending on your bank or payment provider.
6. Non-Refundable Products
The following products are non-refundable under all circumstances:
Digital products once downloaded or accessed.
Online courses once started.
Subscriptions after the billing cycle has started.
Gift cards or promotional items.
7. Changes to the Refund and Return Policy
DIGINET MART reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page with an updated date. Please review this policy regularly to stay informed about our refund and return procedures.
8. Contact Us
If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact us:
